We proudly service the Mackay and Whitsundays regions, delivering our equipment to events from Carmila to Airlie Beach. For locations outside this area, we’re happy to consider your request on a case-by-case basis, and additional delivery fees may apply.
Delivery and setup are free within the Mackay region. Additional charges apply beyond this range based on distance.
We require a minimum of 48 hours' notice for all bookings.
A refundable deposit is typically required upon booking confirmation to secure your reservation. This deposit will be refunded after the event, provided there is no damage to or loss of equipment. If any damage or missing items are identified, part or all of the deposit may be forfeited, and additional charges may apply for repairs or replacements.
Full payment is due at least 48 hours before the event. Failure to make payment by this deadline will result in booking cancellation and may lead to the forfeiture of your deposit.
If you need to cancel your booking, please notify us as soon as possible. Cancellations made within 48 hours of the event may result in the forfeiture of your deposit.
Customers are responsible for securing equipment during the hire period to prevent theft or damage. Equipment must be used as per provided instructions. Improper use voids liability coverage, and we are not responsible for resulting incidents.
Customers are liable for any damage or loss during the hire period, including accidental damage.
We ensure safe setup and hold public liability insurance. Altering the setup voids liability coverage. Customers must comply with health and safety guidelines relevant at the time of the event.
With consent, we may use photos or videos of the setup for promotional purposes, excluding identifiable guests without prior approval.
Dry hire rental is for a maximum of 24 hours; extra hours may incur additional charges.
The responsibility for ensuring the safe setup and readiness of the equipment lies with us. However, once the equipment is in your possession, the safe operation of the equipment becomes the customer's responsibility.